KYC and Verification

At Cashed, we are committed to providing a safe, secure, and compliant online gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It allows us to meet our legal and regulatory obligations, prevent fraud, combat money laundering, and ensure that gambling remains a responsible and enjoyable activity. These measures protect both Cashed as a licensed operator and, more importantly, you, our valued player.

Our verification procedures are designed to be straightforward and respect your privacy, while upholding the highest standards of security and compliance.

KYC, or Know Your Customer, is a mandatory process for financial institutions and regulated businesses like Cashed. It involves collecting and verifying the identity of our customers. This is not merely a formality, it is a critical component of our anti-money laundering (AML) and counter-terrorism financing (CTF) protocols. By understanding who our customers are, we can identify and mitigate risks associated with illicit activities.

The KYC process at Cashed helps us to:

• Confirm that you are of legal gambling age.
• Ensure that the funds used for deposits are legitimate.
• Prevent identity theft and fraudulent account usage.
• Comply with regulations set by our licensing authority.

Verification may be required at various stages of your interaction with Cashed. While we aim to make the initial registration process as smooth as possible, certain triggers necessitate a more thorough identity check. You will typically be asked to complete our verification process:

• Upon reaching certain deposit or withdrawal thresholds.
• Before your first withdrawal, regardless of the amount.
• If there are any inconsistencies or suspicions regarding your account activity.
• If there are changes to your personal information.
• Periodically, as part of our ongoing due diligence, even if you have been verified before.
• As mandated by our licensing authority or other regulatory requirements.

We reserve the right to request verification documents at any time to ensure compliance and security.

To complete the verification process, you will generally need to provide copies of specific documents. These documents help us confirm your identity, address, and ownership of payment methods. All documents submitted to Cashed must be clear, legible, and valid, meaning they are not expired.

The types of documents requested fall into three main categories:

• Proof of Identity
• Proof of Address
• Proof of Payment Method

Please ensure that all four corners of the document are visible in any image you provide.

To confirm your identity, we require a clear, color copy of one of the following government-issued identification documents:

• Passport: The photo page, showing your photograph, full name, date of birth, place of birth, nationality, signature, issue date, and expiry date.
• National Identity Card: Both the front and back of the card, clearly showing your photograph, full name, date of birth, and expiry date.
• Driving Licence: Both the front and back of the licence, clearly showing your photograph, full name, date of birth, and expiry date.

The document must be valid and not expired. The name on the identity document must match the name registered on your Cashed account.

To confirm your residential address, we require a clear, color copy of one of the following documents, issued within the last three months:

• Utility Bill: Such as an electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognized financial institution. Credit card statements are also acceptable.
• Government-Issued Letter: A tax bill or other official letter from a government agency.

The document must clearly show your full name, your current residential address, and a date of issue within the last three months. The name and address on this document must match the details registered on your Cashed account.

To verify ownership of the payment methods used on your Cashed account, we may request documentation specific to the method you use. This is crucial for preventing unauthorized transactions and ensuring the security of your funds.

• Credit/Debit Cards: A clear image of the front and back of the card. For security, please obscure the middle eight digits of the long card number on the front and the CVV/CVC code on the back. The name on the card must match your Cashed account name.
• E-wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page, clearly showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement or a screenshot from your online banking portal showing your name, account number, and recent transactions to or from Cashed.

Please ensure all sensitive information not required for verification, such as full card numbers or transaction details unrelated to Cashed, is securely redacted.

In certain circumstances, particularly for larger transactions or if specific risk factors are identified, Cashed may be required to conduct Enhanced Due Diligence (EDD) and request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is a regulatory requirement designed to combat financial crime.

Documents that may be requested include:

• Bank statements showing the origin of significant deposits.
• Payslips or employment contracts.
• Proof of inheritance or property sale.
• Tax returns or business financial statements.

We understand that these requests are sensitive. All information provided will be treated with the utmost confidentiality and used solely for compliance purposes.

Once you have submitted your documents through the designated secure upload portal on the Cashed website, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible.

• Initial Review: Most verification requests are reviewed within 24-48 hours.
• Further Information: If any documents are unclear, expired, or additional information is needed, we will contact you via email or through your Cashed account notifications.
• Completion: Once all required documents are verified, you will receive a confirmation email, and your account status will be updated.

Delays can occur if documents are incomplete, illegible, or do not meet our requirements. Providing accurate and clear documents from the outset will expedite the process.

Cashed employs robust security measures to protect your personal information and submitted documents. We treat your data with the highest level of confidentiality, in full compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

• All documents are stored on secure servers with restricted access.
• Data encryption is used during transmission and storage.
• Your documents are only accessible to authorized personnel for verification purposes.
• We do not share your personal information with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

For more details on how we handle your data, please refer to our Privacy Policy.

Cashed operates under a strict Anti-Money Laundering (AML) policy, which is a cornerstone of our regulatory compliance. Our verification procedures are integral to this policy. We are legally obligated to monitor transactions and report any suspicious activity to the relevant authorities.

This includes:

• Monitoring account activity for unusual patterns.
• Reporting transactions that appear to be attempts to launder money.
• Cooperating with law enforcement agencies when necessary.

By using Cashed, you agree to cooperate with these AML procedures.

Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age in your jurisdiction, if higher). Age verification is a non-negotiable part of our KYC process. It is our responsibility to prevent underage gambling, and we take this responsibility very seriously.

If we suspect that an account holder is underage, we will immediately suspend the account and request proof of age. Failure to provide satisfactory proof will result in the permanent closure of the account and forfeiture of any winnings.

We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites.

While we aim for a quick and efficient verification process, delays can sometimes occur. If your verification is taking longer than expected, or if your submission is unsuccessful, please consider the following:

• Check for Notifications: We will typically send an email or an in-account message explaining the reason for the delay or rejection.
• Document Quality: Ensure your documents are clear, fully visible, and meet all the requirements outlined above. Blurry images or cut-off documents are common reasons for rejection.
• Information Mismatch: Verify that the name and address on your documents exactly match the details registered on your Cashed account.
• Validity: Confirm that all documents are current and not expired.

If your verification is ultimately unsuccessful after multiple attempts, or if you are unable to provide the requested documents, your account may be subject to restrictions, including the inability to deposit, withdraw, or continue playing at Cashed.

If you have any questions about the verification process, require assistance with document submission, or need clarification on any aspect of our KYC policy, our customer support team is here to help.

You can reach us through:

• Live Chat: Available directly on the Cashed website for immediate assistance.
• Email: Send your queries to [support email address].

Our team is trained to guide you through the process and address any concerns you may have. Please do not hesitate to contact us.