Responsible Gambling

Cashed is dedicated to providing a safe and enjoyable online gambling experience. We understand that for most players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small number of individuals, gambling can become problematic, leading to negative consequences.

Our commitment to responsible gambling is integral to our operations. We strive to create an environment where players can manage their activity effectively, access support when needed, and feel confident that their well-being is a priority. This page outlines the tools and resources available to help you maintain control and gamble responsibly at Cashed.

Problem gambling can manifest in various ways and often goes unnoticed until it has a significant impact. Being aware of the signs, both in yourself and others, is the first step towards addressing the issue. Consider if any of the following apply:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty stopping or controlling your gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Chasing losses, trying to win back money you have lost.
• Borrowing money or selling possessions to gamble.
• Experiencing mood swings, irritability, or anxiety related to gambling.
• Gambling to escape from problems or feelings of sadness.
• Lying to family or friends about the extent of your gambling.
• Feeling guilt or remorse after gambling.

If you identify with several of these signs, it may be time to seek help. Remember, recognising a problem is a sign of strength, not weakness.

For most people, gambling is a leisure activity that causes no harm. To ensure it remains a positive experience, consider these guidelines:

• Gamble for entertainment, not as a source of income. View winnings as a bonus, not a necessity.
• Set strict limits on time and money. Decide beforehand how much you are willing to spend and how long you will play, and stick to it.
• Never gamble when you are feeling stressed, upset, or depressed. Emotional states can impair judgment.
• Do not chase losses. Accept that losses are part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities. Ensure it does not become your sole form of entertainment.
• Avoid gambling under the influence of alcohol or drugs. These substances can cloud your judgment.
• Only gamble with money you can afford to lose. Never use funds allocated for essential expenses.

Cashed provides you with tools to manage your spending and activity proactively. You can set personal limits on your account, which will help you stay within your budget and maintain control. These limits can be accessed and adjusted within your account settings:

• Deposit Limit: This allows you to restrict the total amount of money you can deposit into your Cashed account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limit: This feature enables you to limit the net amount of money you can lose over a chosen period (daily, weekly, or monthly). The system calculates losses as bets minus wins. If you hit your loss limit, you will be prevented from placing further wagers until the period concludes.
• Wager Limit: You can set a maximum amount you are willing to wager over a specific timeframe (daily, weekly, or monthly). This helps control the total volume of your betting activity.

Any requests to decrease your limits will take effect immediately. Requests to increase or remove limits will be subject to a cooling-off period, as required by our licensing authority, to allow you time to reconsider your decision. You will receive a confirmation message once the change takes effect.

If you feel you need a short break from gambling, Cashed offers Time-Outs. This option allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit, or gamble on our platform. This provides an opportunity to step back and regain perspective without committing to a longer self-exclusion.

To initiate a Time-Out, please visit the Responsible Gaming section within your account settings or contact our customer support team.

For individuals who feel their gambling is becoming a significant problem, or who wish to take an extended break, Cashed offers a robust self-exclusion program. Self-exclusion allows you to voluntarily close your account for a longer, predetermined period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period:

• Your account will be immediately closed, and you will be prevented from logging in.
• You will be removed from all marketing and promotional communications from Cashed.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• Any remaining real money balance will be returned to you, subject to our standard withdrawal procedures.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully elapsed. If you choose to self-exclude, we strongly recommend that you consider self-excluding from any other gambling operators you use and seek professional support.

To request a self-exclusion, please navigate to the Responsible Gaming section of your account or contact our dedicated customer support team, who can guide you through the process.

Cashed strictly prohibits individuals under the legal gambling age from participating in any of our gaming activities. Our terms and conditions explicitly state that players must be 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher.

We employ sophisticated age verification procedures during the registration process, including requesting proof of age and identity documentation. We also reserve the right to suspend or close accounts if we suspect a minor is gambling.

Parents and guardians can help prevent underage gambling by:

• Keeping your Cashed account details and passwords confidential.
• Installing filtering software on your devices to block access to gambling sites.
• Educating children about the risks associated with underage gambling.
• Monitoring internet usage on shared devices.

To help you monitor your time spent gambling, Cashed offers Reality Checks. This feature provides periodic pop-up notifications during your gaming sessions, reminding you how long you have been playing. This allows you to pause, reflect on your activity, and decide whether to continue or take a break.

You can customise the frequency of these reminders within your account settings. We recommend utilising this tool to maintain awareness of your playing duration.

If you are unsure whether your gambling habits are healthy, taking a self-assessment can provide valuable insight. Many organisations offer confidential questionnaires designed to help you evaluate your relationship with gambling. These assessments are not diagnostic tools but can serve as a useful starting point for reflection.

Consider honestly answering questions about your gambling frequency, the amounts you spend, the emotional impact of wins and losses, and whether gambling interferes with other aspects of your life. Answering these questions can help you determine if you need to adjust your habits or seek further assistance. Remember, Cashed is here to support you in maintaining a responsible and enjoyable gaming experience.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)