Privacy Policy

Welcome to Cashed. This Privacy Policy outlines how Cashed collects, uses, discloses, and protects your personal information when you use our online casino services. We are committed to safeguarding your privacy and ensuring transparency in our data practices. By accessing or using Cashed, you agree to the terms of this Privacy Policy. Please read it carefully.

Cashed collects various types of information to provide and improve our services, comply with legal obligations, and enhance your experience. This includes:

• Account Registration Information: When you create an account, we collect your full name, date of birth, residential address, email address, phone number, and chosen username and password. This information is essential for identity verification and account management.
• Financial Information: For deposits and withdrawals, we collect payment card details, bank account information, and other payment method specifics. We do not store full payment card numbers on our servers, relying on secure payment gateways.
• Transaction Data: We record details of your betting activity, game play, deposits, withdrawals, and other transactions on Cashed. This includes wager amounts, game outcomes, and transaction IDs.
• Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of identification documents, such as passports, driving licenses, utility bills, or bank statements.
• Technical Data: This includes your IP address, browser type and version, operating system, device identifiers, time zone setting, browser plug-in types, and other technology on the devices you use to access Cashed.
• Usage Data: We collect information about how you use our website and services, including pages visited, features used, and the duration of your sessions.
• Communication Data: Records of your interactions with our customer support, including emails, chat transcripts, and phone calls, are maintained for quality assurance and dispute resolution.

Cashed uses the collected information for specific purposes, primarily to operate our services, fulfill legal obligations, and enhance user experience:

• Service Provision: To create and manage your account, process your bets and transactions, and provide access to our games and features.
• Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and other illegal activities, and ensure the security of your account and our platform.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to your Cashed account or services.
• Personalization: To tailor our services, promotions, and content to your preferences and gaming history, where permitted by law and your consent.
• Communication: To send you important updates, service announcements, promotional offers, and newsletters, subject to your communication preferences.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, licensing requirements, and requests from regulatory authorities.
• Internal Operations: For data analysis, research, auditing, and to improve the functionality and performance of Cashed.

Under data protection laws, particularly the GDPR, Cashed processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Cashed is subject, such as AML, KYC, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Cashed or a third party, provided these interests do not override your fundamental rights and freedoms. This includes fraud prevention, network security, and service improvement.
• Consent: In specific situations, we may ask for your explicit consent to process certain data, for example, for marketing communications. You have the right to withdraw consent at any time.

Cashed may share your personal information with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT infrastructure providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes specified by Cashed.
• Regulatory and Legal Authorities: We disclose information when required by law, regulation, court order, or governmental request, including to our licensing authority and law enforcement agencies.
• Fraud Prevention and AML Agencies: To prevent fraud and money laundering, we may share information with specialized agencies and financial institutions.
• Affiliates and Group Companies: Your data may be shared with our corporate affiliates and group companies for internal administrative purposes, service development, and to offer integrated services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their marketing purposes.

Cashed implements robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL encryption for all data transmitted between your device and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it for their job functions.
• Firewalls and Intrusion Detection Systems: To protect our network infrastructure.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

As a user of Cashed, you have several rights regarding your personal data, subject to certain exceptions:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Cashed uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around Cashed. This helps us improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Cashed.

Cashed retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means:

• Account Data: We retain your account information for the duration of your active account with Cashed and for a further period as required by our licensing authority and AML regulations, usually five to ten years after account closure.
• Transaction Data: Transaction records are kept for a minimum period mandated by financial and anti-money laundering laws.
• Communication Data: Records of communications may be retained for several years for dispute resolution and quality assurance.

When your personal data is no longer required, we will securely delete or anonymize it.

As Cashed operates globally, your personal information may be transferred to, and stored at, a destination outside of your country of residence, including to countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities or reliance on adequate protection decisions, to protect your personal data.

Cashed is strictly an adult gaming platform. Our services are not intended for individuals under the legal gambling age in their respective jurisdiction (typically 18 or 21 years old). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information promptly.

Cashed may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact our Data Protection Officer: Email: [email protected] We are committed to addressing your concerns promptly and transparently.